Extended Warranty

More security. More performance. More control.

With the Wattschmiede Extended Warranty, you can specifically expand the manufacturer's warranty with additional services that go beyond the standard. You not only benefit from a longer term, but above all from a real service advantage directly through us as your system partner.

Your advantages at a glance

• Extension of the warranty to up to 5 or 10 years
• Direct contact person in Germany
• No detours via manufacturers or international support structures
• Prioritized processing in case of service
• Optional advance replacement subject to availability
• Technical support from experienced system integrators

Scope of Services

The extended warranty includes the following services in the event of a warranty claim:

• Repair or replacement of defective components
• Provision of equivalent replacement devices if unavailable
• Support for diagnosis and fault analysis
• Direct processing via Wattschmiede without manufacturer contact
• Preferred processing over standard inquiries

Premium Service Features

As part of our extended warranty, we offer services that go beyond classic warranty offers:

• Direct Replacement Service: For certain products and availability, replacement occurs before return
• Priority Support: Faster response times in case of service
• System Understanding: Support not only at the product level, but for the entire energy system
• Practical Help: No call center, but real technicians with experience

Important Notes

• The extended warranty begins after the respective manufacturer's warranty
• It is only valid in conjunction with the corresponding product purchase
• The warranty is not transferable

Warranty Conditions

The extended warranty applies exclusively to material and manufacturing defects. It does not include, in particular:

• Damage due to improper installation or use
• Mechanical damage or external influences
• Wear parts and normal wear and tear
• Damage due to force majeure or power outages

A prerequisite for claiming the warranty is professional installation by qualified personnel and compliance with the respective manufacturer's specifications.

Processing in case of warranty claim

In the event of a warranty claim, processing is handled directly by Wattschmiede. After examining the defect, we decide on repair, replacement, or an equivalent solution.

• Fast initial response from our support team
• Clear communication without detours
• Efficient solution instead of lengthy processes

Legal Notes

The statutory warranty remains unaffected by this extended warranty. The extended warranty is a voluntary service and supplements existing statutory rights.

The warranty conditions valid at the time of purchase apply. Changes and adjustments within the scope of technical developments are reserved.

Why Offgrid Profi

We are not just a retailer. We plan, build, and operate energy systems ourselves. That's precisely why we know what matters in an emergency.

Our extended warranty is not a marketing promise, but a real service component for durable and reliable systems.